Job Overview:
The IT Executive is responsible for managing and supporting the organization’s IT infrastructure, including hardware, software, and network systems. This role involves troubleshooting technical issues, implementing IT solutions, and ensuring the smooth operation of all IT-related activities.
Key Responsibilities:
- Technical Support:
- Provide first-line technical support for hardware, software, and network issues to end-users.
- Diagnose and resolve technical problems, including desktop support, software applications, and connectivity issues.
- Escalate complex issues to higher-level IT staff or vendors as needed.
- System Maintenance and Administration:
- Install, configure, and maintain IT equipment, including computers, printers, servers, and networking devices.
- Monitor and maintain IT systems, including performing routine updates, backups, and security patches.
- Ensure the integrity and security of data by implementing and managing backup and recovery solutions.
- Network Management:
- Assist in the setup, configuration, and maintenance of network infrastructure, including routers, switches, and firewalls.
- Monitor network performance and troubleshoot connectivity issues.
- Ensure network security by implementing access controls and monitoring for potential threats.
- Software and Hardware Management:
- Install, configure, and update software applications and operating systems.
- Manage software licenses and ensure compliance with licensing agreements.
- Assist with hardware procurement, inventory management, and equipment maintenance.
- User Training and Support:
- Provide training and support to end-users on IT systems, applications, and best practices.
- Create and maintain user documentation and training materials.
- Assist with onboarding new employees by setting up IT equipment and accounts.
- IT Projects:
- Assist with IT projects, including system upgrades, migrations, and implementations.
- Collaborate with other IT staff and departments to ensure project success and minimal disruption to operations.
- Compliance and Security:
- Ensure compliance with IT policies, procedures, and security standards.
- Assist with the implementation of security measures to protect organizational data and IT resources.
- Monitor for security breaches and respond to incidents as necessary.
- Documentation and Reporting:
- Maintain accurate records of IT assets, configurations, and support activities.
- Prepare and present reports on IT performance, incidents, and service levels.
- Document procedures, troubleshooting steps, and solutions to common issues.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
- Experience: 2+ years of experience in IT support or a similar role.
- Skills:
- Strong knowledge of computer hardware, software, and networking principles.
- Proficiency in operating systems (e.g., Windows, macOS, Linux) and common office applications.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Attributes:
- Detail-oriented with a focus on delivering high-quality technical support.
- Ability to work independently and as part of a team.
- Proactive and adaptable with a willingness to learn and take on new challenges.
Preferred Qualifications:
- Experience with IT service management tools (e.g., ServiceNow, JIRA).
- Knowledge of cloud services and virtualization technologies.
- Familiarity with scripting or programming languages (e.g., PowerShell, Python).
Working Conditions:
- Full-time position with standard office hours. Flexibility may be required for after-hours support or on-call duties.
- Work may involve occasional travel to other company locations or remote sites.
